Senior exits, and what follows

Senior exits, and what follows

Sequent Advisory is a specialist advisory firm for senior departures. We work with the firm and the person leaving because what happens on one side affects the other.

A senior departure disrupts more than the obvious

A senior departure disrupts more than the obvious

There are the predictable elements like succession and the transfer of client relationships. And the firm needs to make sure decades of knowledge don’t walk out of the door with the person leaving.

But there are equally important, less obvious issues too.

There are the predictable elements like succession and the transfer of client relationships. And the firm needs to make sure decades of knowledge don’t walk out of the door with the person leaving.

But there are equally important, less obvious issues too.

Does the successor have the necessary authority? A client may have accepted the formal handover and still be calling their old contact.

The person leaving might be a quiet rainmaker, having spent years bringing business into the firm without formal attribution. Once they are outside, there is no reason to assume those referrals will continue.

The relationship after exit may never have been properly discussed either. What, if anything, is supposed to continue?

Sometimes the difficulty is more personal. The person may simply be unable to envisage a good future beyond the role.

The departing person is dealing with the end of a role that may have defined them. Indeed, it might have filled every minute, squeezing out other interests and talents over the years. When the role ends, what happens to status, structure and relationships? It is a question of identity as much as work: not so much ‘what do you do?’ as ‘who are you now?’

When a senior person leaves

Behind the leaving date is a lot of work.

A successor can be appointed quickly but establishing them takes time. Clients may need months to grow into a new relationship. The person leaving has to make room for the successor without being made to feel that they have no value, even while occupying the role.


How the exit is handled affects the relationships the firm wants to keep. The management of the handover impacts the successor’s authority and ability to serve the client. How the departing person is treated matters here too. The firm is asking them to transfer relationships, knowledge and goodwill at precisely the moment when their own relationship with the firm is being redefined and their working identity may itself be under threat.

Professional-services partnerships

Professional-services partnerships

Partnerships are particularly exposed to senior exits.

A client may formally belong to the firm while much of the trust sits with an individual partner. When that person leaves, the firm cannot assume the relationship simply transfers with the account.

The outgoing partner may remain commercially important right up to departure. But the chance to shape the handover while the old and new relationships still overlap disappears once they have gone.

The partnership structure creates awkward incentives. Someone has to start the conversation about departure, but doing so means taking on non-billable work and political exposure before they have even had the uncomfortable conversation with a respected colleague. And what incentive does a partner have to give early notice if they believe doing so could cost them standing or even billing?

Meanwhile, the other partners are watching. They know that one day the process may be applied to them.

How Sequent Advisory gets involved

How Sequent Advisory gets involved

Firm-wide review & implementation

We assess how the firm currently manages senior transitions and recommend where the approach can be improved. The work can stop there or continue into implementation across policy, process, individual departures and the post-exit environment.

We assess how the firm currently manages senior transitions and recommend where the approach can be improved. The work can stop there or continue into implementation across policy, process, individual departures and the post-exit environment.

Single-case work

Single-case work

For firms with relatively few departures, Sequent Advisory can work one case at a time, helping with the conversations, the handover and what both sides expect after exit.

For firms with relatively few departures, Sequent Advisory can work one case at a time, helping with the conversations, the handover and what both sides expect after exit.

Exit A&E

Exit A&E

Exit A&E is for the unexpected, imminent, awkward or simply left-too-late case. We come in, throw a safety net under proceedings and guide you through the process.

Exit A&E is for the unexpected, imminent, awkward or simply left-too-late case. We come in, throw a safety net under proceedings and guide you through the process.

The firm and the person leaving

The firm and the person leaving

The firm and the person leaving want some of the same things, but they experience the transition very differently.

The firm and the person leaving want some of the same things, but they experience the transition very differently.

The firm’s stake is commercial. Clients need protecting and the successor needs enough authority to do the job. Knowledge, judgement and trust also have to survive the change.

The person’s stake is deeply personal. They are handing over assets built painstakingly over decades. Relationships are passed down, effectively conferring one’s reputation upon others.

They hold the most important question of all: what comes next?

People who have spent thirty years becoming extremely good at one kind of working life can find themselves asked, almost immediately, what the next one is going to be. It is unlikely to be answered by a few coaching sessions and a psychometric test.

Some know exactly what they want and don’t expect that to change. Others haven’t got the first idea. There can be anxiety in that, but also excitement.

Sequent Advisory doesn't push for an answer too early. The work is practical. You try things, meet people you wouldn't otherwise have met, and pay attention to what actually holds your interest.

What Sequent does is get the difficult conversations happening early enough to be worth having.

Coaching and outplacement have their place, and Sequent provides both where they help. But most career-transition work takes the professional identity someone already has and looks for the next use of it. That misses something deeper. A long career at the top can leave whole parts of a person undeveloped, simply because the job never left room for them.

What comes next might look a lot like the old life, or it might come from somewhere that has barely been touched in thirty years.

What follows

What follows

The old idea of retirement looks increasingly anachronistic.

Longer working lives, more flexible ways of working and changes in the economy have opened up far more possibilities for what comes after a senior role.

What comes next can take many forms, from a life of travel and gardening to a serious pop at running the country.

The old idea of retirement looks increasingly anachronistic.

Longer working lives, more flexible ways of working and changes in the economy have opened up far more possibilities for what comes after a senior role.

What comes next can take many forms, from a life of travel and gardening to a serious pop at running the country.

Sequent Atrium supports the post-exit stage

Sequent Atrium is the post-exit ecosystem for senior people. It gives them the time, support and resources to explore possibilities without having to commit to one too soon.

Atrium includes peer groups, specialist help and room to experiment. It sits within Sequent Advisory’s wider work with firms and departing senior people.

There is no pressure to manufacture a reinvention or swap one prestigious identity for another.

The relationship after exit

Sequent also helps the person and the firm decide what, if anything, should continue between them after departure.

For the person, that might mean mentoring a successor, making introductions or referrals, offering occasional advice or taking on selected work. Others may prefer a more distant connection. The point is to make the relationship deliberate rather than leave it to whatever happens to survive the exit.

Sequent also helps the person and the firm decide what, if anything, should continue between them after departure.

For the person, that might mean mentoring a successor, making introductions or referrals, offering occasional advice or taking on selected work. Others may prefer a more distant connection. The point is to make the relationship deliberate rather than leave it to whatever happens to survive the exit.

Senior work, handled by senior people

Senior work, handled by senior people

Every engagement has at least two senior people involved.

A senior Sequent Advisory Account Lead stays with the client throughout, responsible for the relationship, progress and quality.

A senior Sequent Advisory Account Lead stays with the client throughout, responsible for the relationship, progress and quality.

Alongside them, one or more senior practitioners are chosen for the particular work, rather than because they happen to own the account.

Alongside them, one or more senior practitioners are chosen for the particular work, rather than because they happen to own the account.

That separation gives the client somewhere to turn if something isn’t working. They don’t have to complain about the practitioner to the practitioner.

That separation gives the client somewhere to turn if something isn’t working. They don’t have to complain about the practitioner to the practitioner.

There is no consulting pyramid. Everyone involved in delivery is senior.

Where the stakes are this high, experience counts.

Start with what is actually happening

Start with what is actually happening

There may be one senior departure on the horizon that already feels awkward. There may be a larger wave of departures ahead with no practical policy or process to rely on. The responsibility to manage these departures may have landed on one person's desk with no obvious route map showing how to navigate through it.

Or perhaps too much responsibility for senior transition is landing on individual partners who may have little incentive to own it. The work may simply be spread across senior people, HR, lawyers, succession committees and external suppliers without anybody coordinating the whole thing.

There may be one senior departure on the horizon that already feels awkward. There may be a larger wave of departures ahead with no practical policy or process to rely on. The responsibility to manage these departures may have landed on one person’s desk with no obvious route map showing how to navigate through it.

Or perhaps too much responsibility for senior transition is landing on individual partners who may have little incentive to own it. The work may simply be spread across senior people, HR, lawyers, succession committees and external suppliers without anybody coordinating the whole thing.

At some point, one person will find themselves expected to get a grip on it.

At some point, one person will find themselves expected to get a grip on it.

Wherever you are in that process, Sequent Advisory can start there.